Build your own ordering, delivery and customer engagement system — without depending on third-party platforms that take your commission and keep your customers.
Six steps. Zero manual coordination. Your customer scans, orders, pays, and tracks — while you just cook.
Started in restaurant kitchens. Now works for any business that takes payment in person.
One tap acceptance triggers the entire delivery chain automatically — no phone calls, no WhatsApp to a delivery guy, no coordination.
Every WhatsApp bill is a real conversation between your restaurant and your customer. Your number saves on their phone forever — and they come back directly, not through a platform.
We're onboarding our first 100 businesses personally. You get more support, earlier features, and a direct line to our team — not a ticket queue.
Start with a 14-day free trial. No card required. Setup takes 10 minutes and your first bill goes out on day one.
TapKart is a product of Future Tech Retail Innovations LLP — a Pune-based technology company on a mission to give every small business owner their own digital infrastructure.
Third-party platforms extract commission on every order, keep your customer data, and set your pricing. TapKart flips that — we give you the tools to own your ordering, delivery, and customer relationship entirely.
From a restaurant in Pune to a salon in Nashik, TapKart is designed so any business can go direct in under 10 minutes.
Start your free trial →No commission cuts. No algorithm deciding your visibility. Just a direct relationship between you and the people who buy from you.
The principles behind every product decision we make.
Please read these terms carefully before using the TapKart platform. By using our services you agree to be bound by these terms.
By accessing or using TapKart — whether via the web application at app.tapkart.in, a merchant storefront, or any associated service — you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, you must discontinue use immediately.
TapKart provides a software-as-a-service (SaaS) platform that enables businesses to:
TapKart acts as a technology facilitator. We do not manufacture, store, or dispatch any physical products sold through merchant storefronts. Responsibility for product quality, accuracy, and fulfillment rests with the merchant.
To access TapKart as a merchant, you must register with accurate business and contact information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at sales@tapkart.in if you suspect unauthorised access.
You agree not to use TapKart to:
TapKart subscriptions are billed monthly or annually as per the plan selected. Payment is processed through our payment gateway partners (including Cashfree Payments). Subscription fees are non-refundable except as described in our Cancellation & Refund Policy. All prices are inclusive of applicable GST.
TapKart integrates with third-party services including payment gateways, logistics providers, and communication platforms. These integrations are governed by the respective providers' terms. TapKart is not liable for any disruption, error, or loss arising from third-party service failure.
All software, design, content, and branding on the TapKart platform is the exclusive property of Future Tech Retail Innovations LLP. No part of the platform may be copied, reproduced, or distributed without prior written permission.
To the maximum extent permitted by law, TapKart's aggregate liability for any claim arising from use of the platform shall not exceed the subscription fees paid by you in the preceding three months. We are not liable for indirect, incidental, or consequential damages.
These terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.
We may update these terms from time to time. We will notify merchants via email or in-app notification at least 7 days before material changes take effect. Continued use of the platform after that period constitutes acceptance of the revised terms.
For questions about these Terms, contact us at sales@tapkart.in or call +91 8600041142.
We collect only what we need and we never sell your data. Here's exactly what we collect, why, and what you can do about it.
Future Tech Retail Innovations LLP ("TapKart", "we", "our") operates the TapKart platform. Our registered office is at Pune, Maharashtra – 411041. Our data protection contact is sales@tapkart.in.
We do not use your data for advertising or sell it to any third party.
We share data only with:
All third-party partners are bound by confidentiality agreements and may only use data for the specific purpose shared.
Merchant data is retained for the duration of the subscription and for 5 years thereafter as required by Indian GST and accounting regulations. Customer order data is retained for 3 years. You may request deletion of personal data that is not required for legal compliance by writing to sales@tapkart.in.
To exercise any right, email sales@tapkart.in with your registered email address. We respond within 15 business days.
We use industry-standard encryption (TLS 1.3) for all data in transit. Sensitive credentials such as payment details are handled exclusively by PCI-DSS-compliant payment gateways and are never stored on TapKart servers.
The TapKart platform uses essential cookies for session management and authentication. We do not use tracking or advertising cookies.
We will notify you of material changes to this policy via email or in-app notice at least 7 days before they take effect.
Privacy questions or data requests: sales@tapkart.in or +91 8600041142.
We've kept this simple and fair. If something isn't right, we'll work to make it right.
You may cancel your TapKart subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period. You retain full access to all features until that date.
Subscription fees are non-refundable once the billing period has begun, except in the following circumstances:
Refund requests must be submitted to sales@tapkart.in within 15 days of the charge. Processing takes 5–10 business days and is returned to the original payment method.
TapKart is a platform provider — we do not fulfil the products sold by merchants. For orders placed through a merchant's TapKart-powered storefront:
If a merchant is unresponsive to a legitimate dispute, contact us at sales@tapkart.in and we will assist in mediation.
If a payment was debited but your order was not confirmed, the transaction will be automatically reversed by the payment gateway within 5–7 business days. If it is not, contact us with your transaction ID at sales@tapkart.in.
For any cancellation or refund query: sales@tapkart.in | +91 8600041142
Future Tech Retail Innovations LLP, Pune, Maharashtra – 411041
TapKart powers delivery for thousands of orders. Here's how delivery works across the platform.
When a customer places an order through a TapKart merchant storefront, the merchant can choose to fulfil delivery through:
TapKart's integrated delivery currently operates in:
Merchants outside integrated delivery zones can use their own courier partners and update tracking information manually.
Estimated delivery times depend on the merchant's stated preparation time and the customer's distance from the store:
Estimated delivery time is shown to the customer at checkout and updated in real time via live tracking.
Delivery fees are set by individual merchants and displayed clearly before order confirmation. TapKart does not add any additional delivery surcharge. Some merchants may offer free delivery above a minimum order value — this is visible on their storefront.
Once a rider is assigned (for integrated delivery orders), the customer receives a live tracking link via WhatsApp and/or SMS. Tracking updates in real time until delivery is confirmed.
If delivery cannot be completed (customer unavailable, incorrect address, etc.):
If an order arrives damaged or incorrect, contact the merchant directly within 2 hours of delivery with a photo. If the merchant does not resolve the issue, escalate to us at sales@tapkart.in.
TapKart's own subscription is a digital service delivered via the web. There is no physical shipment involved. Access is provisioned instantly upon payment confirmation.
Delivery queries: sales@tapkart.in | +91 8600041142
We're a small team that actually picks up the phone. Reach us through any of the channels below.